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Returns and Credit Notes Guide for Air Bar Diamond 2
Published 2026 · VapeWholesaleHub trade desk
A clear returns and credit process on Diamond 2 protects the relationship when something goes wrong.
There is no shortcut on returns and credit notes: the Diamond 2 rewards preparation and punishes improvisation.
Cash flow is the quiet constraint behind returns and credit notes: the cheapest option is rarely the one that frees the most working capital.
Why returns and credit notes matters on the Diamond 2
Distinguish between a defect claim and a change of mind before agreeing any action.
Retail staff rarely ask about returns and credit notes directly, but their questions almost always lead back to it.
Credit notes should reference the original invoice line to keep accounting clean.
Reference specification
| Item | Value |
|---|---|
| Model | Diamond 2 |
| Brand | Air Bar |
| Category | Vape Pens |
| Battery | 500 mAh |
| Output range | 5-25 W |
| Capacity | 1.2 ml |
| Charging | USB-C fast charge |
| Coil options | 0.8 / 1.2 ohm |
| Carton quantity | 120 units |
Agreeing who pays return freight in advance avoids most disputes.
Practical notes for buyers
The most common mistake is optimising for the first order instead of the fourth, which is where Diamond 2 economics actually settle.
In practice the decision comes down to three numbers: unit cost, freight per unit and the realistic sell through rate for Diamond 2.
Checklist
- Verify that artwork matches the approved compliance template.
- Agree in advance who pays for return freight on a defect claim.
- Keep certificates current and filed against the exact model name.
- Request batch photographs and a packing list prior to shipment.
- Retain one sealed sample carton from every batch for reference.
- Review the reorder point after one full selling cycle.
Commercial terms
Freight terms should be named explicitly, because an unclear incoterm is the fastest way to lose a relationship.
Lead times are a function of component availability as much as factory capacity, so buffers should reflect both.
| Volume tier | Indicative unit level | Lead time |
|---|---|---|
| Carton (114 units) | Tier 1 | 7-12 days |
| Pallet (1392 units) | Tier 2 | 14-21 days |
| Container (19060 units) | Tier 3 | 21-30 days |
Frequently asked questions
Who pays return freight on a Diamond 2 defect claim?
For confirmed defects the supplier normally covers it; agreeing this in writing before shipment prevents arguments.
Do you support long term supply agreements?
Yes, rolling agreements with defined review points work better for both sides than rigid annual commitments.
How quickly can a repeat order be produced?
For established configurations production typically runs two to four weeks, with transit on top depending on the chosen method.
Is documentation provided for customs?
Commercial invoice, packing list and the relevant certificates are supplied; the importer's broker handles the declaration.
Final word
The buyers who do this well are not luckier; they are simply more consistent about the basics.
Trade enquiry
Quotations, samples and artwork files are available on request. Please state model, quantity per SKU, destination and target delivery window.